Return and exchange requests are reviewed with regard to the nature and safety of food products. Eligibility depends on the product condition, the issue, the reporting time and the review of each case.
If there is a problem
Contact customer service promptly with the order number and clear photos if an incorrect product arrives, packaging is damaged or a clear quality issue is present on delivery.
Review conditions
- Keep the product and original packaging until the review is complete.
- Do not consume, alter or store the product improperly.
- Provide enough information and photos to assess the issue.
- Opened, customised or storage-sensitive products may not qualify unless an error or defect on delivery is confirmed.
