تأسست شركة واحة الفيوم للتمور عام 2021 لتعمل في العديد من القطاعات، بدءًا من استصلاح الأراضي الزراعية وزراعة النخيل، مرورًا بعمليات التصنيع الغذائي، وصولًا إلى سلاسل الصناعة والتجارة المرتبطة بالمجال، عبر مزارع نخيل ممتدة على مساحة 2500 فدان في غرب غرب المنيا – مصر.
Fayoum Oasis is committed to ensuring product quality and safety. As our products are food items and perishable by nature, this policy has been established to protect the customer’s rights while also safeguarding the products from misuse.
A return or exchange request will be accepted only in the following cases:
Receiving a damaged or spoiled product due to an error in packaging or during shipping.
Receiving a product different from what was ordered (type or weight).
Discovering a clear defect in product quality upon opening.
Note:
Returns will not be accepted if the damage results from improper storage by the customer or if the product was left in unsuitable conditions after opening.
Leaving the product outside the refrigerator or storing it in an unsuitable place.
Opening the package and consuming a significant portion without a valid issue.
A long delay after delivery without reporting any problem.
Product expiration caused by improper storage after opening.
Clear signs of misuse or attempts to exploit the policy.
To have a request considered, the customer must:
Report the issue within 24 hours of receiving the order.
Provide clear photos of the product and its packaging.
Keep the product and its packaging until the review process is completed.
Provide the order number and contact details.
Failure to meet these conditions gives the company the right to reject the request.
Once your request is received:
The complaint will be reviewed within 48 hours.
If the issue is due to an error by the company or the shipping process, one of the following solutions will be provided:
Replacement with a new product
Issuing a store credit of equal value
Refund (subject to case evaluation)
If no error is found or if the issue is due to improper storage, the request will be declined with an apology.
The customer is responsible for:
Checking the integrity of the packaging upon delivery.
Storing the product immediately and correctly:
Products requiring refrigeration: must be placed in the refrigerator immediately.
Dry products: must be stored in a cool, dry place.
Reviewing the order contents immediately and reporting any issues within 24 hours.
Failure to follow these instructions may result in rejection of the return request.
To submit a return or exchange request, please contact us via:
Contact Us page
Customer Service phone number
Please include: Order number + photos + description of the issue.
